Aimée Lapic, Chief Digital and Marketing Officer at GoPro
Aimée Lapic is the Chief Digital and Marketing Officer at GoPro. Before joining GoPro, she served as CMO at Pandora. She spent over 14 years with Gap, Inc. in various roles, including CMO of Banana Republic and SVP and GM of International Gap Outlet. Aimée was featured in the top 50 on Forbes’ Most Influential CMOs list in 2018. She has built world-class teams and driven results through her leadership and effective approach to hiring. Because Aimée was hired at GoPro in the beginning of the COVID 19 pandemic, she has a unique take on virtual hiring and remote onboarding.
Listen to the podcast
Highlights from our conversation
- How Aimée’s background has shaped her leadership (3:32)
- What it takes to be a great CMO (5:09)
- Her approach to hiring (7:17)
- Balancing creative and analytical team capabilities (11:22)
- What she looks for in candidates (12:37)
- The questions she asks in interviews (14:13)
- Why positivity is integral to her philosophy (17:41)
- Her experience being hired virtually (19:48)
- How being remote has changed her approach (20:49)
- What Aimée has learned from hiring mistakes (25:36)
- How company culture and decision-making influence hiring (26:57)
SHOW TRANSCRIPT – HOW I HIRE PODCAST WITH Aimée Lapic
Roy Notowitz: [00:00:00] Hello and welcome to How I Hire, the podcast that taps directly into the best hiring advice and insights. I’m your host, Roy Notowitz, Founder of an executive recruiting and talent consulting firm called Noto Group. My team and I have spent the last decade helping to build iconic consumer brands one hire at a time.Check us out at NotoGroup.com to learn more.
Today, I’m talking with Aimée Lapic, the Chief Digital and Marketing Officer at GoPro. She has over 20 years of experience in retail and marketing, including 15 years of digital strategy, digital marketing, and e-commerce for Gap, Banana Republic, and Pandora. In 2018, Aimée earned a coveted spot on the Forbes top 50 Most Influential CMOs list.
Aimée and I will talk about what makes a great CMO, her approach to people and culture building, and how positivity ties into her hiring philosophy. We’re also going to get a sense of her recent experience being hired and onboarded virtually, a practice that’s becoming increasingly necessary due to the pandemic.
I’ve known Aimée for several years and it’s a privilege to have her on the podcast. Aimée, thank you for joining us today. I’ve been looking forward to having this conversation with you for quite some time.
Aimée Lapic: [00:01:24] Thank you so much, Roy. I’m loving being here and I can remember the first time I ever talked to you and I thought then it would be really fun to do something like this.
Roy Notowitz: [00:01:33] That’s awesome. Yeah, I think it was in 2018 when I was doing a board search, I believe, for a purpose driven fashion brand. It was great to talk to you and get to know you then and I’m glad we’ve stayed in touch.
Aimée Lapic: [00:01:46] Me too.
Roy Notowitz: [00:01:46] So you’ve had a lot of success taking on huge, career-defining challenges across multiple consumer segments and platforms. I’m really interested — what’s been your career path and your roadmap for how you’ve made your career choices over the years?
Aimée Lapic: [00:02:03] You know, it’s really interesting because at this point I’ve worked across strategy with McKinsey & Company, loyalty programs with online financial service companies, retail, both brick and mortar and e-commerce, online music… and then now I’ve landed — hopefully for a long time — with GoPro and I’m in the kind of action, camera, sports arena. And frankly, what has been really the driving thing for me is, one, I choose companies that are very customer centric because I love figuring out how to honestly surprise and delight customers.
I love thinking about their path to purchase or their path to experience. I’m very data-driven. So I choose companies where there’s a predominant role that data plays in helping make better decisions. And then I also choose companies where I’m going to learn a great deal.
So honestly, I try to pick a job where I’m 80% qualified and 20% of it, I’m going to learn as I go so that I always feel like I’m being stretched and that I’m adding value while learning at the same time I think that’s kind of how I’ve thought about my career, is, I don’t have to be perfect before I choose something, but I have to feel like I’m going to be able to add enough value so that I’m helping the company in a big way.
Roy Notowitz: [00:03:25] Exactly. Can you tell me a little bit about, you know, how that diversity of experience has served you as a leader?
Aimée Lapic: [00:03:32] Absolutely. I mean, honestly, I feel like I draw upon the early days of running CRM for Banana Republic even today in terms of how I think about driving loyalty within the GoPro creator base and the customer base.
And I, I think about everything I learned at Pandora, in terms of driving subscribers, to what we’re doing today at GoPro, we’ve just crossed the half a million mark in terms of subscribers and we’re well on our way to a million subscribers. And it’s all because I’m leveraging what I learned at Pandora.
And the same thing is true of performance marketing. I mean, I’m a tiny bit older than probably most people out there thinking about marketing. So I’ve sort of learned about performance marketing as it’s been evolving. A lot of, kind of what has helped me get up to speed really quickly and become an expert in it is early days in CRM and kind of using the data analytics that we used first in direct mail and then in email and now in performance media.
And it’s honestly about taking what you know, and building upon it and that diversity of experience across, you know, frankly, so many different industries, but boiling it down to kind of those types of tenets has really helped me a great deal.
Roy Notowitz: [00:04:48] I would be remiss if I didn’t ask one of the Forbes top 50 most influential CMOs about what it takes to be a great CMO. You know, for anyone who might be in the process of hiring a CMO currently, what are the things that they should be considering or looking for if they want to hire a proven and tested CMO like you?
Aimée Lapic: [00:05:09] Honestly, I think first and foremost, you want to hire a CMO that thinks like a CEO or a GM. They need to feel accountable and responsible for driving the business just like the CEO. And, because they happen to be kind of an expert in the marketing arena, that’s a positive thing because they can use all those levers. But they need to be focused on the end business results. I think that’s first and foremost.
And the second thing is, I think you can never go wrong with a CMO that is 110% focused on the customer. So that customer-centricity is crucial in hiring a great CMO because it will decide… it will be a filter for key decisions in terms of where they put resources, how they think about content creation, how they think about marketing channels, et cetera.
It all comes down to meeting the customer where they are at the right stage of their purchase journey or their experience journey depending on your business. And I think that’s not something that can be easily overlooked. And then frankly, today, all great CMOs have to love and live by data. The days of a phenomenal creative-only CMO are a little bit outdated because great creative comes from really understanding what it does to drive the business through data.
And I honestly think it’s got to be a nice marriage of the two without ignoring the data and what the results are. And then lastly — and it’s not lastly because you and I are going to spend a lot of time talking about this coming up — is the ability to attract, retain and develop talent. Great CMOs are only as good as their teams and therefore their focus really needs to be on developing a phenomenal team that works very well together towards common goals.
Roy Notowitz: [00:06:50] I wish we could talk more about how you do what you do other than hiring but this podcast topic is on hiring. You’ve been really innovative and done some really cool things and so hopefully some of those things will come up as we talk about some of these examples tied to your team and hiring. So what experiences have shaped your hiring approach and philosophy out of all these different things you’ve done?
Aimée Lapic: [00:07:17] In my heart, I believe a great leader is phenomenal because of their team. Like, it is all about whether your team performs and whether they perform together to drive the business. And so how I think about hiring is a net result of what I’m trying to build in terms of the team I’m creating. Generally, I go into a company or a new job, and I first — in thinking about what the business goals are, or the kind of problems we’re assigned to solve from a business perspective, simultaneously I’m evaluating the talent I have in order to achieve those goals or solve those problems.
And net net out of that usually comes a need of, I’ve got a phenomenal, you know, right side of the house in terms of the team, but I’ve got a couple of key areas where I absolutely need outside talent because there’s no one today that can do that job. And so I’m usually hiring to fill a gap in the existing organization but it’s way more than that, as you know, because when someone enters a company, like I am doing today at GoPro, that has an incredibly strong culture that’s been built over many, many years, I’m also hiring to make sure that culture kind of continues to grow and expand and develop without being sidetracked.
And so my hiring is to fill a business need. So I’m hiring for expertise, but I’m also really hiring for cultural fit, both with the company and frankly, with myself as well.
Roy Notowitz: [00:08:48] Having worked at Gap and Banana Republic and Pandora, have there been any mentors or people along the way that have provided guidance or insight or that you’ve learned from in terms of how they hire or their approach to hiring or building teams?
Aimée Lapic: [00:09:03] Absolutely. I have been really blessed in that I’ve worked for so many phenomenal people over the years.
So I worked for the same woman for a very long time at the Gap. I think we worked together for six or seven years across three different brands, three different functional areas, but we kind of came as a team, which was great. And what I learned from her is that you tap into the people you know and trust first and foremost.
So it’s okay to bet on someone that hasn’t done the job 110% if they’ve done it 80% and they have a lot of potential, that’s really critical. But when you go outside — and she frequently had to hire outside as do I, as do most leaders — be thinking first and foremost of what you can’t find already on the team.
And that’s what I mean by the outside expertise, like, try to bring in someone who will be able to hit the ground running with credibility and expertise that can’t be found within the company. And honestly, that helps in a number of different ways because it really does kind of give that person immediate credibility across the rest of the organization versus having that person have to kind of like prove that they’re just as good as Sally or just as good as Jim and that’s, I think, really critical
Roy Notowitz: [00:10:19] It gives them their own lane.
Aimée Lapic: [00:10:21] It gives them their own lane. Exactly. And then just hire good people that people want to be around. So that kind of intangible cultural fit is super important. It’s something that I’ve always lived by. I remember my very first team. I mean, this is a long time ago and we were small and mighty, but the fact that we all really liked working together gave us the amplification of being a, a large and mighty team. And so, I just continued to try to replicate that as many times as possible in my career.
Roy Notowitz: [00:10:52] That’s interesting. In marketing teams, one of the interesting dynamics that I’ve discussed before with other hiring leaders is the mix between the creative side of the house as well as the analytical. And so those personalities can be very different. Right? And then also how that comes together, how they collaborate… have you had challenges around, you know, hiring people that have such different perspectives and lenses? How do you sort of get those two sides of the group together?
Aimée Lapic: [00:11:22] You’re absolutely right. Like, you need both. I mean, I generally try to hire someone who has a healthy respect for what they’re not, frankly.
So I’ve hired phenomenal brand/creative leaders who aren’t very analytical, but they want to understand the data so they can understand how their campaigns are doing or whether they’ve hit the mark or not. And they have that kind of innate curiosity about the piece that they’re not as attuned to.
And I think that’s really important. And the flip side: I’ve hired really strong people who only are about the numbers. Right? And they have enough of a curiosity around kind of the customer experience piece that they really value how you drive a better customer experience through the strong creative, through all the different touch points working together.
And I think that’s what makes the team stronger is when, you know, kind of one side, if you will, or someone who’s not really strong at a particular discipline has a lot of respect and curiosity about it.
Roy Notowitz: [00:12:29] An appreciation for the other discipline. Yeah. Generally speaking, what do you look for in candidates?
Aimée Lapic: [00:12:37] I mean, I really do look for that human connection piece. So their approach to their career and their work. How has that played in their life? Team dynamics. How they describe the team they’ve worked with, the teams they’ve built, their bosses — super important — in the past, and that, that balance between humility and drive. I really look for that. And then I firmly believe I should hire people that are smarter than I am and so I look for —
Roy Notowitz: [00:13:04] That’s easy for me.
Aimée Lapic: [00:13:05] It’s also easy for me, frankly. So I look for that level of expertise of what I’m hiring for. So whether it’s the head of an e-commerce business or whether it’s the head of a creative team, I’m really looking for them to own it, know it, and be terrific at it. Through specific details and explanations and examples to me, I can figure out how well they know it versus how good they are talking about it. And then I really want to make sure whoever I hired is actually interested in the business that I’m in.
So I asked them a lot of what they would do if they had this problem or that opportunity, et cetera, to see how ingrained they are in terms of, like, what this role is versus a role, if that makes sense. You can really tell if someone is thinking about it and passionate about it versus they just want a job.
Roy Notowitz: [00:13:58] As it relates to the human connection, a lot of people interview very well and they can give great examples. How do you sort of get the unvarnished and open and honest dialogue going to truly get to know them, get sort of below the interview veneer?
Aimée Lapic: [00:14:13] Yes, I have to just say it is so much easier in person than it is remote. I just want to say that out loud because we’re in a very challenging moment right now in terms of hiring people and bringing new people on board.
But I think you can pick up a lot from visual cues on video. And I really do ask questions around how they approached building a team or how they… in situations where they had to give constructive feedback, what was that like? What did they do? Walk me through that process. And I talk a lot about, have you promoted someone on your team?
What did that look like? What have they accomplished? How did you decide it was time to promote them? Just to, again, try to get to how invested they are in developing a team versus themselves and their individual performance. And then I frankly ask questions about, “How do your peers describe you? You know, not just how your boss describes you or how the people who work for you to describe you, but what’s your reputation among your peers?”
And that generally tends to throw people off guard and so you get a little bit more of a candid answer. I don’t really ask, “What are your biggest weaknesses?” Because everyone is ready for that with, “I’m a perfectionist,” or, “I work too hard.”
Roy Notowitz: [00:15:26] I know… I don’t let them off the hook that easily.
Aimée Lapic: [00:15:29] Usually the level I’m trying to hire for, the person would have had to have done some pretty big cross-functional roles and jobs and so I ask them to tell me about a time they overcame an obstacle cross-functionally, where they didn’t… they were not responsible for the people who had to fix it or, you know, achieve it. And how did they influence what happened, what went wrong, you know? And that’s usually pretty telling as well, not just in terms of, like, how good they are at the job, but, like, how they approach other people. I want to hire humans. People who have flaws basically.
Roy Notowitz: [00:16:03] Yeah. So how do you know if somebody is good at what they do? Do you have any tools you use to assess their skills or any sort of more deep technical questions?
Aimée Lapic: [00:16:13] Obviously, I go back through their past roles to try to see how they are equating performance and results, and whether those are the KPIs that I would think would be important in that job or not. And then I basically generally ask them to think about what we’re trying to accomplish in this role.
I would specifically say, “Here are the problems we’re trying to overcome. What’s your approach, how would you solve it?” And I would really look for them to be very specific in terms of what they would do in the first 90 days to assess the situation, how they would start to get early wins, because I think that’s critical in any role, like, what would be the first three wins that they were trying to accomplish? How they would assess the team that’s there versus an agency versus outside folks, et cetera. I think it comes down to, can they actually hit the ground running and do the job that I’m hiring them for?
Roy Notowitz: [00:17:06] Yeah. So it’s like a job simulation almost.
Aimée Lapic: [00:17:09] Yes, yes. I try to stay away from, like, really robust case studies because it’s a lot of time and effort to put together a PowerPoint presentation for a role that you may or may not get. I’m just trying to figure out how they think about it and their approach versus how, how beautiful their PowerPoint skills are.
Roy Notowitz: [00:17:26] Right. You know, you’re such a positive person. How does that tie into your approach to people and culture building? You talked a little bit about joyfulness and time spent at work and, and how that should be a great experience for the team.
Aimée Lapic: [00:17:41] It’s super important to me, Roy. I mean, I really try to create joyful moments at work and really positive teams. And it is frankly, I didn’t mention this before, but I do hire for positive attitude. I actually hire for that over clear aptitude because I feel like if someone has, you know, enough of the expertise and a “can do it” attitude, I’m hitting the jackpot because they will go the extra mile to learn more and do a better job. And frankly, they’ll spur other people along with them. So the amplification on the whole team will be palatable.
So I love that. I spend a lot of time trying to create positive teams that work well together that think about the fun factor or the joy factor. So I am trying to make that happen even in today’s remote working culture, which normally just naturally would have happened in offices. But I think that’s really important is that people have a breather and the kind of fun “knowing each other” role helps you get to the finish line a lot faster.
Honestly, what I’ve done is I’ve invested in bringing my leadership team together kind of early in my jobs, and often, initially to get to know each other. You know, within three months of a role or a new job, I try to have a roadmap of what we’re trying to accomplish and what are the big initiatives that are going to get us there.
And then that, of course, evolves as I get more information or the team gets more information and so the business goals and objectives are, I don’t want to say they’re easy to get to, but they’re, they’re not as tough to get to as kind of a, a team culture where people really know each other and they trust each other and so that becomes a part of my focus. I think it’s a tried and true method and I’m excited to do it at GoPro, even remotely, even remotely.
Roy Notowitz: [00:19:29] Yeah, I think that’s one thing that’s kind of unique about your current role is that you were hired during the pandemic and you’ve been onboarded and working remotely since the day you started. So what was it like being hired virtually and how have you gotten up to speed? And have we gotten to know your team?
Aimée Lapic: [00:19:48] So it’s kind of interesting. I literally went into the office once. I’ve met, at this point, three people in person from, you know, a company of almost a thousand people. I have to say it’s been very different. So we did a lot of Webex interviews and that didn’t… it felt a little weird, but I felt like I could connect with people. I got to know the job that way. I’ve had a GoPro for a few years. So I, I knew the product and I just tried to experience the company, like, outside in, versus inside out. But I did kind of keep waiting to go back into the office before I made a decision.
I was, I was literally like waiting in the late March, early April time period thinking, “Well, at some point I’m going to be able to go back into the office.” And then that sort of came and went. And I just was like, “Well, I like these people and they seem to like me, I’m going to go ahead and take the job.”
Roy Notowitz: [00:20:40] I can see them being confident in hiring you, just based on your experience and everything that you’ve accomplished and how you show up, you know.
Aimée Lapic: [00:20:46] Thank you.
Roy Notowitz: [00:20:47] Have you hired anyone virtually yet?
Aimée Lapic: [00:20:49] I have not yet hired someone directly virtually. I’ve had people on my team be hired virtually. I’ve interviewed a lot of people virtually. It’s more difficult, frankly. Here’s why it’s more difficult, is that getting up to speed in a job remote means that the person who’s getting up to speed has to be a real self-starter and has to have a lot of high energy.
I mean, I’ve talked to so many people who are on Zoom and Webex, like I am, for eight plus hours a day, and it’s very tiring, very exhausting. Imagine starting a new job in a new role in that kind of environment. It takes a lot of energy. And so I’m hiring for that, for that high level of energy and that positivity and the self-starter.
And, and the reason is, if you make a mistake and hire the wrong person in this environment, it will be very difficult for them to, like, actually get to have a real impact on the company. And it will be very difficult for the company to figure out how to connect with them, et cetera. It’s… the stakes are higher.
And so the last thing you want to do is bring in the wrong person and have that person fail. That would be a horrible experience for everyone involved. So I’ve just spent way more time on the upfront assessment of people, not just of the people, because so many people are so smart. It’s about the fit and not just the fit with the company, but the fit with the remote culture of a company… that’s just a big unknown.
At GoPro we, we, we are not planning to go back in the office until, you know, the minimum would be July, except for certain groups, et cetera. And I’m sure that’s the same across so many different companies, which means the person needs to be very comfortable getting up to speed.
Actually, I hired an EA, Sherry and I have been working together. She was brand new and she, like me, started virtually. She has hit the ground running because she’s so positive, I would say. So it, it really does make a huge difference.
Roy Notowitz: [00:22:43] I think one of the things that’s probably a good outcome from everybody working remotely, as it relates to interviewing and interviewing remotely, has been the interview actually matters more than ever.
You can’t sort of be relaxed about, you know, each and every interaction. You really have to know what you want to accomplish in that conversation and then keep adding to it with subsequent video conference calls or whatever… projects and things like that just to make sure that you really do you get to know them and that you’re not just glossing over some of the details.
Aimée Lapic: [00:23:17] I think you’re one hundred percent right. It’s interesting because in previous lives, when I was interviewing for new roles, I spent a lot of time on the logistics. Like, how am I going to fit this interview in? And how do I get logistically to that person? Et cetera. And now all of the time and energy is on the content of the actual interview.
Because it’s not about logistics because there are no commute times to and from interviews. And so I do think it places a larger onus on being mindful in the moment of each and every interaction and preparing for those interactions. I think it puts a, a much bigger emphasis on doing the homework of, of the company and of the current state of the company as well.
Roy Notowitz: [00:24:00] Yeah. I mean, I also sometimes like to turn off the video, not on every call, but just like old-school, let’s just be in the audio mode. I think it helps the person really focus more on the answers and the dialogue, and a little bit less on, you know, “They’re looking at me right now.” Kind of thing that’s going on in the back of your brain always when you’re on video.
Aimée Lapic: [00:24:21] I think that’s absolutely true. You do not have to look like a fashion model to get a job.
Roy Notowitz: [00:24:28] Has joining a company remotely and working in this way changed your perspective on hiring and onboarding generally? You know, is anything going to change after, I guess, in terms of your approach?
Aimée Lapic: [00:24:37] Absolutely. I, I honestly think my, my whole approach to remote work and getting to know people is evolving throughout this whole process. And, and by that, I mean, really to your point, focusing on being in the moment with people, thinking about what they’re saying, increasing my listening to people is happening. And therefore, I think I’ll do a better job of tailoring the onboarding for what that person needs. Not just, how do I teach them about the company and the role? But, like, where are they in their career journey and what are they trying to accomplish and how does that fit into the role? I hope to be more tailored in that than I’ve been in the past, because it is more about customizing for people, I think.
Roy Notowitz: [00:25:24] So in all of your experience, obviously, you know, you’ve had hiring successes and surely all of us have had failures. What have you learned from those hiring mistakes? Are there any themes?
Aimée Lapic: [00:25:36] Yes, I have had wins and losses, for sure. I think the reason I put so much emphasis on positive attitude is because in the past, when I hired for the skillset and the expertise, and didn’t focus as much on the “how,” how the person will show up how they’ll accomplish the results, it backfired in terms of team dynamics, their ability to be successful long-term within the company or long-term within the role.
And so I, I pay way more attention to that. I really am hiring for that positive attitude and the agility. You know, growth mindset is a real thing that is critical in business today. The ability to learn and grow from your mistakes. And so I’m, I’m trying to very much hire for that. Not for the job I’m hiring now, but for the future of that person and where we need to go as a company.
Roy Notowitz: [00:26:29] So you talk about the “how.” That’s interesting because I’m wondering, between companies, let’s say between Pandora and GoPro and, and Gap, are there different ways of getting things done in terms of the “how” people did stuff? So for example, how they communicated, how they made decisions, how they collaborated or not. Have those been different from company to company and have you had to sort of fine tune the “how” for each different team that you were building at different companies?
Aimée Lapic: [00:26:57] The short answer is yes, each company is, is a little bit different in terms of kind of the cultural norms and how work gets done and how decisions are made. I mean, I think it’s more about how decisions are made. Early in my career, I worked for an online financial service company and literally the “how” was who knew who. It was highly politicized. You know, if you knew the right people, your, your work could get done, if you didn’t, it didn’t,
Roy Notowitz: [00:27:25] That doesn’t sound fun.
Aimée Lapic: [00:27:27] No, I was miserable. And so I left because I thought, “Golly, I want to work where people are smart.” And so I went to the Gap and, you know, I had a great run at the Gap. I was there for 14 years. I have only positive things to say about the Gap. It was amazing.
You know, the people are very, very smart and very focused on driving the business in the right ways, doing the right thing for customers, for employees, for suppliers, for vendors. I mean, it’s just an amazing company. And so the, “how” was how do we accomplish the right thing, you know, for all these different constituencies? But it meant there was a lot of kind of collaboration, a lot of working cross-functionally.
It made it harder to make quicker decisions at the time, even though in the end, we always ended in the right place. That was a different type of company, a different type of, like, “how” you got things done. And at Pandora, it was very much a turnaround situation when I got to Pandora. I mean, Pandora was the first in online music and had a phenomenal run.
I happened to come at the end when they were not having a phenomenal run and we turned that company around again. And the “how” was about moving faster than they had been moving and being more agile and kind of garnering the resources on driving to some very specific goals in terms of getting to profitability, getting to more advertising sales, recapturing customers that had left us, it was very focused and it was about faster decision-making, which was very different than the Gap.
Roy Notowitz: [00:28:59] Right.
Aimée Lapic: [00:29:00] And now coming to GoPro, it is a collaborative culture, similar a little bit to the Gap in terms of like, it’s really positive. It is definitely a company built on passion, passion for the customer passion for the creators of the content. And we are very focused on the path to profitability, doing the right thing for our customers, driving direct to consumer, not at the expense of some of our very important retail partners.
And so there’s a balance going on, but we are making amazing strides. And I’d say the decision making has to be fast in order to get there. And so the culture is evolving to do that.
Roy Notowitz: [00:29:38] So what are you currently working on or excited about? Is there anything coming up that we should be on the lookout for?
Aimée Lapic: [00:29:46] Honestly, I feel like at GoPro we have a tiger by the tail right now. I’m really excited about driving this direct to consumer business and this subscription business, because it is changing how the company is thinking about customers in terms of creating an ecosystem for the customers, their experience within the app, software to make the experience even better with better editing tools.
And we have some really exciting tools coming down the pipe in a couple of months, and then we’re revamping our entire e-commerce experience. And that’s pretty fun and exciting. I mean, I can’t wait to look back two years from now and say, “wow.”
Roy Notowitz: [00:30:25] Right. “I was part of that.” So is that subscription thing — if you can talk about it — is that something like YouTube but on steroids or for active…
Aimée Lapic: [00:30:33] It is for GoPro camera owners and basically it’s everything from, kind of, editing tools within the app and unlimited cloud storage, which is super important as you’re shooting video, but it’s also exclusive access to early products, discounts on some of the products… and we’ve literally, since I’ve been there, we’ve launched a whole range of lifestyle gear, waterproof, durable backpacks. I mean, we’re creating a whole ecosystem for our subscribers.
Roy Notowitz: [00:31:00] It’s a whole lifestyle almost…
Aimée Lapic: [00:31:01] Yes. It’s a whole lifestyle and they’ve been living the GoPro lifestyle long before I got here. So I’m just helping. I’m just the conduit for helping get people who love GoPro more access to GoPro, basically. And it’s so inspiring. I love watching, I love following us on social media and seeing what content creators are coming up with just by filming their GoPros. I mean, it’s… I get chills. It’s pretty amazing,
Roy Notowitz: [00:31:25] Well it sort of captures what’s most important in life, right? Those experiences with friends and family and adventures and stuff that sort of matters, you know, as a human.
Aimée Lapic: [00:31:34] As a human, you know, the last eight months have taught us that those moments are super important and cherishable, and if GoPro can help enable more of that and kind of the remembering of everything we’ve all shared together, it feels like a really good place to be.
Roy Notowitz: [00:31:50] Yeah. Aimée. Thank you so much for joining us on the podcast. I just, I feel like there’s so many great insights here and you know, it’s been just such a joy keeping in touch with you and seeing your incredible work out there. How can people get in touch with you?
Aimée Lapic: [00:32:06] Thank you so much Roy, I’ve loved talking to you as I always do. I am on LinkedIn, so feel free to reach out to me and I’m so happy to be a guest on your podcast and let me know how I can help in the future.
Roy Notowitz: [00:32:18] Thanks for tuning in to How I Hire, visit HowIHire.com for additional information about this episode, you can access more conversations about hiring there, including my recent conversation with the Pacific Cycle team which dives deeper into the topic of virtual hiring.
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This podcast was produced by Anna McClain. For more information about her great work, go to AOMcClain.com.